Our Return Promise
As part of our commitment to you, all TrueKnife.com purchases are backed by our 100% satisfaction guarantee. If you are not satisfied with any product you have purchased at Trueknife.com, you may return the item in its original packaging within 14 days of your shipment receipt date. Your satisfaction is our primary goal; please carefully review our return instructions and policy below.
Return Instructions — Easy Steps to No Hassle Returns
Before shipping your return we recommend that you review our entire return policy below.
Please follow these instructions to qualify for a return or exchange:
Send an email request to firstname.lastname@example.org with the following information:
* Full Name
* Phone Number
* Email Address
* Order Number
* Name of the product you are returning
* Reason for the return
Mail your return to:
566D serenity court
Odenton, MD 21113
NOTE: To expedite your return request, please be sure to include all information above in your email. Otherwise, your refund/exchange could be delayed. Within 2 business days, a Customer Service representative will email you instructions for returning your item.
Customers pay for return shipment charges. To ensure that we receive the package we do recommend using a method of shipping with tracking and insurance.
Return your product within 14 days of receipt of your order.
Returns will be processed and approved credits issued within five business days of receipt.
Every effort is made to ensure that you receive products free from manufacturer's defects. However, if you receive a product that is defective, you must report this problem within 7 Days of Receipt.
Most items are normally shipped within 3-4 business days after payment confirmation.
We can ship to many countries outside of the USA. However some countries specifically prohibit the import of swords & Knives. We will try to list the countries we can not ship to here, as they come up. This is by no means a complete list. We can not ship weapons to: Brazil Greece Denmark Japan Indonesia Mexico
At SwordsPlanet.com we make every effort to have the products we sell available. We now have multiple supply channels to ensure that you will receive your order in a timely manner. Unfortunately, despite our best efforts, we may occasionally be are out-of-stock of a particular item. When that happens we will email you so that you may select from the following options:
* Your order will be shipped when the backordered item becomes available.
* You may select some alternative item Or we will issue a refund to your Paypal or credit card.
Please note that customs and import policies in some countries prohibit the importing of Swords & Knives for personal use. It is your responsibility to check your country's policies.
tracking your packages
You will receive one or more tracking numbers on the confirmation e-mail we send you when your order is shipped. This tracking number can be used to check the status of your package at our shipping carriers' online stores: