Our Return Promise

As part of our commitment to you, all TrueKnife.com purchases are backed by our 100% satisfaction guarantee. If you are not satisfied with any product you have purchased at Trueknife.com, you may return the item in its original packaging within 14 days of your shipment receipt date. Your satisfaction is our primary goal; please carefully review our return instructions and policy below.

Return Instructions — Easy Steps to No Hassle Returns

Before shipping your return we recommend that you review our entire return policy below.

Please follow these instructions to qualify for a return or exchange:

Send an email request to info@trueknife.com with the following information:

    * Full Name
    * Phone Number
    * Email Address
    * Order Number
    * Name of the product you are returning
    * Reason for the return

Mail your return to:

Custom Knife
566D serenity court
Odenton, MD 21113
United States

NOTE: To expedite your return request, please be sure to include all information above in your email. Otherwise, your refund/exchange could be delayed. Within 2 business days, a Customer Service representative will email you instructions for returning your item.

Customers pay for return shipment charges. To ensure that we receive the package we do recommend using a method of shipping with tracking and insurance.

Return Policy

Return your product within 14 days of receipt of your order.

• Customers must return their item(s) within 14 days of receipt of their order. Return shipments received with out a copy of the invoice will not qualify for a credit.
• Returned products are subject to inspection by True Knife. All parts, pieces, printed materials, promotional items, e.g. gift with purchase and any original product packaging must be returned. Returned products may not be altered, over 50% used, or damaged.
• If a Discount Certificate was used on the purchase containing the returned merchandise, the value of the Discount Certificate will be credited first. Any remaining amount will be credited against the payment type(s) used in the original transaction. The Discount Certificate can be used toward another purchase prior to its original expiration date; otherwise the Rewards certificate amount will be forfeited.
• Returns that do not meet the return policy criteria will not qualify for a refund and may be returned at the customer’s expense or destroyed upon request. Refund eligibility is determined once your return is received and inspected. We reserve the right to refuse a refund on any return shipment.
• We are not responsible for return packages that may be lost or damaged in transit. We recommend that you choose a method of shipping with tracking and insurance.
• Please make sure that you qualify before returning your items. If you have any questions or concerns or are unclear as to whether or not you may qualify for a refund, email at info@trueknife.com
• Customers pay for return shipment charges.

Returns will be processed and approved credits issued within five business days of receipt.

Defective merchandise

Every effort is made to ensure that you receive products free from manufacturer's defects. However, if you receive a product that is defective, you must report this problem within 7 Days of Receipt.
 
 

SHIPPING POLICY

Most items are normally shipped within 3-4 business days after payment confirmation.
international orders
We can ship to many countries outside of the USA. However some countries specifically prohibit the import of swords & Knives. We will try to list the countries we can not ship to here, as they come up. This is by no means a complete list. We can not ship weapons to: Brazil Greece Denmark Japan Indonesia Mexico
backorders

At SwordsPlanet.com we make every effort to have the products we sell available. We now have multiple supply channels to ensure that you will receive your order in a timely manner. Unfortunately, despite our best efforts, we may occasionally be are out-of-stock of a particular item. When that happens we will email you so that you may select from the following options:

    * Your order will be shipped when the backordered item becomes available.
    * You may select some alternative item Or we will issue a refund to your Paypal or credit card.

Please note that customs and import policies in some countries prohibit the importing of Swords & Knives for personal use. It is your responsibility to check your country's policies.
tracking your packages

You will receive one or more tracking numbers on the confirmation e-mail we send you when your order is shipped. This tracking number can be used to check the status of your package at our shipping carriers' online stores: