Frequently Asked Questions (FAQs)

Have questions about our Damascus steel knives? You're in the right place! We've compiled answers to some of the most common inquiries about our craftsmanship, products, and policies.

 

About Our Knives & Craftsmanship

 

 

What makes True Knife's Damascus steel authentic?

 

At True Knife, we honor the ancient legacy of Damascus steel by partnering with skilled blade-smiths who carry generations of heritage. While the exact historical forging secrets are lost, our artisans use time-honored techniques to handcraft each knife, creating the distinct, mesmerizing patterns characteristic of legendary Damascus steel.

 

Are your knives truly handmade?

 

Yes, every single knife from True Knife is handmade, one at a time. This means no two knives are ever exactly the same. The materials, the unique forge marks, and the precise balance are all distinct to the individual craftsman who shaped your blade.

 

How do you ensure the quality of your knives?

 

Our commitment to craftsmanship is paramount. Each knife undergoes a meticulous handcrafted process by experienced artisans. We're so confident in the quality of our Damascus steel knives that we offer a 30-day money-back guarantee. If you're not satisfied, we'll make it right.

 

What kind of stories or inspirations are behind your knife designs?

 

At True Knife, we draw inspiration from history's heroes, legends, and iconic figures. Each product is designed with a unique story or characteristic in mind. For example, our Handmade Damascus Bone Chopper is crafted as a testament to robust utility and enduring strength, reflecting a legacy of quality and performance.

 

Ordering & Guarantee

 

 

What is your money-back guarantee?

 

We stand behind the exceptional quality of our knives. If you're not completely satisfied with your purchase for any reason, simply contact us within 30 days of receiving your knife, and we'll work to make it right, including offering a full refund.

 

Care & Maintenance

 

 

How should I care for my Damascus steel knife?

 

To preserve the beauty and performance of your Damascus steel knife, we recommend hand washing it immediately after use with mild soap and water, then drying it thoroughly. Avoid dishwashers, as harsh detergents and high heat can damage the blade and handle. Regular light oiling (food-safe mineral oil) can also help maintain the blade's luster and prevent corrosion.

 

Will the unique pattern on my Damascus knife fade?

 

The mesmerizing pattern on Damascus steel is integral to the steel itself, created through the forging process of layering different steels. While proper care (cleaning, drying, and occasional oiling) is essential to maintain its appearance, the pattern will not simply "fade away."

 

Contact & Support

 

 

How can I contact True Knife for urgent inquiries?

 

For quick responses to urgent inquiries, we recommend reaching out via text message at (646) 801-3030. Our team is typically available to respond between 9:00 AM and 4:30 PM Mountain Standard Time (MST), Monday through Friday.

 

What if I have a question not listed here?

 

We're always here to help! Please don't hesitate to contact us via text message at (646) 801-3030 during our operating hours, or through any other contact method listed on our Contact Us page.