Refund policy

At True Knife, your satisfaction is our priority! If you experience any issues with your purchase, we are here to help resolve the matter as quickly and efficiently as possible.

Refunds

We offer refunds within 30 days of your purchase. If you're not completely satisfied with your order, you can request a refund by contacting our customer support team at info@trueknife.com. Please include your order number and the reason for the return, and we will guide you through the process.

  • Refund Eligibility: Most standard items can be returned for a refund. However, custom-made or engraved items are only eligible for a refund if there’s a manufacturing defect or fault on our part. Please check the product description for any specific exceptions.

Exchanges

If you received an item that doesn’t fit or isn’t what you expected, we’re happy to help with an exchange. Our exchange policy is simple and hassle-free.

  • Eligible Items for Exchange: We can exchange most items if they are the wrong size or if you received the wrong product. However, custom-made or engraved items are not eligible for exchange unless there’s a fault on our part.

  • How to Exchange: To speed up the process, we recommend placing a new order for the correct item and returning the original for a refund. Alternatively, you can contact us at info@trueknife.com with your order details and exchange request, and we’ll provide you with instructions for returning the original item. Upon receiving the return, we will process the exchange and ship the replacement, subject to availability.

Processing Time for Exchanges

Exchanges are typically processed within a few business days after we receive the returned item. If the replacement item is in stock, it will be shipped right away. Custom or out-of-stock items may take longer to process.

International Exchanges

For international customers, we recommend placing a new order for the desired item and returning the original for a refund. This method avoids potential delays with shipping and customs.

Combine Shipping for Exchanges

If you are exchanging an item and wish to purchase additional items, you can place a new order that includes the replacement and any new items. Please contact us at info@trueknife.com before placing the order to inquire about combined shipping options.

Returns Process

If you wish to return an item for a refund, please contact us at info@trueknife.com with the following details:

  • Order number

  • Reason for the return

  • Details of any defects or damage (if applicable)

Once we receive your return request, we’ll provide you with the return instructions.

Return Address for USA Customers:

True Knife Returns Department
4128 Dale Blvd,
Woodbridge, VA 22193,
United States

Important Notes:

  • Refund Eligibility: Most standard items can be returned for a refund. However, custom-made or engraved items are only eligible for a refund if there’s a manufacturing defect. Please check the product details for any exceptions.

  • Return Window: Returns must be initiated within 30 days of receiving your order. For purchases made between November 15th and December 25th, the return window is extended until January 31st.

  • Condition of Returned Goods: Returned items must be in their original, unused condition, with all packaging, tags, and labels intact. Items showing signs of use, damage, or alteration may not be accepted for a refund.

  • Packaging: Please ensure that returned items are packaged securely to prevent damage during transit. Customers are responsible for the return shipping costs unless the item was defective or the wrong item was shipped.

Refund Processing

Once your returned item is received, inspected, and approved, we will process your refund within 7-10 business days. The refund will be issued to the original payment method used for the purchase. Please note that it may take additional time for your bank or credit card company to process the refund.

For International Returns:

Customers returning items from outside the USA must label the package and any customs documentation as "Returned Goods" to avoid additional customs fees. Any fees incurred due to improper labeling will be deducted from the refund amount.

Defective or Damaged Items

If you receive a defective or damaged item, contact us immediately at info@trueknife.com with the following details:

  • Order number

  • Clear photos of the defect or damage

We will evaluate the issue and arrange for a repair, replacement, or full refund, and we will cover the return shipping costs.

Return Policy in Case of Dispatched Items

  • Non-Refundable Shipping Costs: Once an item has been dispatched, the shipping cost is non-refundable. If you choose to return the product after it has been dispatched, you will be responsible for the return shipping cost. This applies to both domestic and international returns.

  • Additional Charges Incurred: Any additional charges we incur during shipping, such as customs fees or taxes, may be charged to the customer. These charges will be deducted from any refund processed, as we cannot absorb these costs.

Thank you for choosing True Knife! We are committed to ensuring that you are satisfied with your purchase. If you have any questions or need assistance, feel free to reach out to our customer support team at info@trueknife.com.