Privacy policy

At True Knife, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or interact with our services. By using our website, you consent to the practices described in this policy.

Information We Collect

We may collect various types of information from you, including:

Personal Information:

This includes information that can be used to identify you, such as your name, email address, phone number, shipping address, billing address, and payment information. We collect this information when you create an account, place an order, subscribe to our newsletter, contact us, or participate in surveys or promotions.

Device and Usage Information:

When you visit our website, we automatically collect certain information about your device and how you interact with our site. This may include your IP address, browser type, operating system, referring URLs, pages visited, and the dates and times of your visits. We may use cookies, web beacons, and other tracking technologies to collect this information.

Order Information:

We collect information related to your purchases, including the products you order, order dates, and shipping details.

Communications:

We may keep records of any communications you have with us, including emails, phone calls, and chat logs.

How We Use Your Information

We may use your information for various purposes, including:

Processing Orders:

To fulfill your orders, process payments, arrange shipping, and provide order updates.

Account Management:

To create and manage your account, personalize your experience, and allow you to track your order history.

Customer Support:

To respond to your inquiries, provide assistance, and resolve any issues you may have.

Marketing and Promotions:

With your consent, we may send you emails about new products, special offers, and other updates. You can opt-out of these communications at any time.

Improving Our Website and Services:

To analyze website usage, identify trends, and make improvements to our website, products, and services.

Security:

To protect our website and users from fraud, security breaches, and other unauthorized activities.

Legal Compliance:

To comply with applicable laws, regulations, and legal processes.

How We Share Your Information

We do not sell or lease your personal information. We only share it with trusted third parties when necessary to process orders (such as shipping providers) or comply with legal obligations.

Your Choices and Rights

You have certain rights regarding your personal information:

Access and Correction:

You may have the right to access and update the personal information we hold about you. You can typically review and edit your account information through our website.

Opt-Out:

You can opt-out of receiving marketing communications from us by following the unsubscribe instructions in our emails or by contacting us directly.

Data Deletion:

In some circumstances, you may have the right to request the deletion of your personal information.

Please note: Our website does not currently respond to "Do Not Track" signals from browsers. To exercise any of these rights, please contact us using the information provided below. We may need to verify your identity before fulfilling your request.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include encryption, secure servers, and regular security assessments. However, no method of data transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Cookies We Use

The table below lists the cookies we collect and their functions:

COOKIE Name	Description
CART	Shopping cart association.
CATEGORY_INFO	Stores page category info.
COMPARE	Items in your Compare Products list.
CURRENCY	Your preferred currency.
CUSTOMER	Encrypted customer ID (if logged in).
CUSTOMER_AUTH	Login status indicator.
CUSTOMER_INFO	Encrypted customer group.
CUSTOMER_SEGMENT_IDS	Stores your Customer Segment ID.
EXTERNAL_NO_CACHE	Flag for disabling caching.
FRONTEND	Your session ID on the server.
GUEST-VIEW	Allows guest order editing.
LAST_CATEGORY	Last visited category.
LAST_PRODUCT	Most recently viewed product.
NEWMESSAGE	Indicates new message received.
NO_CACHE	Indicates if caching is allowed.
PERSISTENT_SHOPPING_CART	Link to cart/viewing history (if requested).
POLL	ID of recently voted polls.
POLLN	Information on polls you voted on.
RECENTLYCOMPARED	Recently compared items.
STF	Products emailed to friends.
STORE	Selected store view/language.
USER_ALLOWED_SAVE_COOKIE	Indicates cookie usage permission.
VIEWED_PRODUCT_IDS	Recently viewed product IDs.
WISHLIST	Encrypted list of Wishlist products.
WISHLIST_CNT	Number of items in your Wishlist.

Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our website is not intended for children under the age of 18. We do not knowingly collect personal information from children. If you believe that we have inadvertently collected personal information from a child, please contact us immediately, and we will take steps to remove the information.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post any updates on this page and indicate the date of the last revision. We encourage you to review this policy periodically.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

4128 Dale Blvd, Woodbridge, VA 22193, United States

Phone (Text Only): +1 (443) 305-9839

Email: info@trueknife.com